For all shipping we use Parcelforce Worldwide.
Please read on for details on delivery time, prices, where we deliver, and an explanation of any delivery discounts or surcharges added when calculating your shipping costs.
Orders placed Monday to Friday will be despatched within 3 working days. Orders placed on Saturday and Sunday will be processed within the following 3 working days. For deliveries to Uk mainland please allow 3 to 5 working days. There may be unforeseen circumstances to delay delivery for which we will not be held responsible.
Delivery within UK: Orders are set at a competitive flat rate. Tracking If you would like the tracking details for any order please email us or call us and we will be happy to help..
How do I know if my item has been dispatched?
All orders placed will be shipped within 3 working days, dependant on payment and stock availability. You will receive a dispatch confirmation via email, sent to the email address on your online account.
Can I collect my item from your store?
Yes, please contact us on 07805 834 279 to arrange a store collection. Please print off, and bring along your order confirmation as we will require this as proof of purchase and identity. Your postage will be refunded upon collection.
Can someone else sign for my delivery?
Royal Mail and Fed Ex require somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us.
Can I change the delivery address?
On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them.
What if I’m not home when it’s delivered?
If Parcelforce Worldwide are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail or Parcelforce depot.
What if my package hasn’t been delivered?
If your order hasn’t been delivered within the delivery time (at the top of this page) please contact us on 07805 834 279 or email us at email@example.com. If you do not notify us within 28 days since the order was placed unfortunately we cannot be held responsible and no refund or exchange will be available.
What if my package arrives damaged?
If for any circumstance your package arrives damaged due to handling and you sign for it, then in signing for it you accept responsibility for this and we cannot be held responsible. If the package arrives damaged please contact us ASAP on 07805 834 279